| What has been done? | What does this mean? | Which IST group led this project? |
|---|---|---|
| Student Portal migration to Microsoft Azure | Taking advantage of Portal’s modern architecture, Portal was moved to Microsoft Azure, allowing for enhanced code maintainability and ease of deployment, including better Continuous Integration tools. This work will serve as a template for the future move to Azure of other internally developed systems. | Departmental and Campus Applications (DCA) |
| Legal and Immigration Services new system implementation | Acheté et mis en œuvre une suite de trois systèmes d'information pour répondre aux besoins croissants des services juridiques et d'immigration. | DCA |
| UW Fitness new system implementation | Acheté et mis en œuvre un système d'information pour gérer les services de fitness offerts à la communauté par le biais du Center for Community, Clinical and Applied Research Excellence. | DCA |
| Supported Campus Housing in their move to a cloud-based information system | En partenariat avec le logement du campus pour soutenir leurs achats et passer d'une solution logicielle développée sur mesure de longue date à un système d'information basé sur le cloud. | DCA |
| Support of the University’s Proof of Vaccination program | Création, mise en œuvre et soutien des composantes technologiques du programme de la preuve de vaccination de l’université. | DCA |
Le projet de transformation de recrutement des diplômés a été mis en ligne avec Slate pour remplacer OUAC | Les candidats aux études supérieures s'appliquent directement à l'université.Cela offre plus de flexibilité et de contrôle sur notre processus d'application. | Enterprise Resource Planning (ERP) |
Remplacez Orion Rhapsody par Microsoft Azure pour soutenir l'intégration entre les systèmes | Nous avons réduit les coûts, simplifié l'architecture et avons plus de personnes qui connaissent cette technologie. | ERP |
Apprendre des outils reconstruits | Learn Tools fournit une prise en charge de nombreuses fonctions dans Learn, y compris la création de cours.Cela a été reconstruit pour garantir la sécurité de la sécurité. | ERP |
Les rapports de recherche en finance sont déployés | En partenariat avec Finance et The Office of Research, nous avons déployé des reportages Work Owriss pour tous les chercheurs à travers le campus. | ERP |
Mises à jour de la base de données de PeopleTools et Oracle terminées pour Quest |
Les technologies sous-jacentes pour Quest ont été améliorées afin que nous restions au courant avec des correctifs et que nous pouvons tirer parti de nouvelles capacités. | ERP |
Collaboration du projet de commerce électronique | Grâce à une coopération étroite avec la finance, nous avons aidé au lancement de plusieurs projets liés au commerce électronique E.g., AHS / CCCARE - Fusion, logement - Mercure, GSPA - Slate. | ERP |
| Switch, Router, and Wireless refresh projects | Modernize aging equipment and infrastructure and improve performance and reliability of the campus network; these projects completed in December 2021. | Technology Integrated Services (TIS) |
| Retiree email, Alumni email and Resource accounts migrated to Microsoft 365 | As part of an overall program to standardize University email, retiree and alumni email was successfully migrated to M365 email in the cloud. Resource accounts (rooms and equipment) were also moved. | TIS |
| Access control enhancements | Began deployment of custom readers for access control. | TIS |
| Migrating on-premises SharePoint sites to Microsoft 365 | Provide users with access to the collaboration and productivity tools available with the integration features of the Microsoft 365 suite of products, as well as new features and enhanced security. | TIS, Client Services (CS) |
| WrepNet initiative | Joined WrepNet for improved connectivity at remote campuses within Waterloo Region. | TIS |
| Campus telephone migration project | Support and migration of ~200 extensions/month from legacy phones to Skype for Business softphone client. Provides telephony to off campus/remote users. | TIS |
| Windows 10 upgrade initiative | Upgraded Windows 10 from 2004 to 21H1 | TIS |
| ONA rewrite project | The ONA tool is an internal UW system used by network administrators. A new API from CISCO is enabling an application rewrite using the .net platform, and the rewrite will resolve maintenance and support resourcing issues with the current system. | TIS |
| Jira Service Management migration | Implemented Jira Service Management (JSM) and migrated IST client-facing support queues from legacy Request Tracker (RT) system; migrated RT 'general' queue to JSM; migrated Project Management Office (PMO) and IST Portfolios to JSM/Jira. | CS |
| Migration to Confluence Cloud | Migratated on-premises Confluence spaces to Confluence Cloud. | CS |
| IST Service Catalogue refresh and migration | Migrated IST Service Catalogue from IST website to Confluence Cloud space. | CS |
| N: drive to OneDrive migration | N: drives in the Academic Support Unit areas were migrated to OneDrive. | CS |
| Move to SharePoint Online | Migrated on-premises SharePoint sites to SharePoint Online (or a suitable alternateive, such as Teams). | CS |
| Mass Email Management project | Launced the Mass Email Management project, which will deliver a service framework supporting the email communications practice of the University for emails addressed to students and employees. | CS |
| Crowdmark Service Management framework | With campus partners in Mathematics, developed a support model for the Crowdmark service, including documentation and training resources. | CS |
| Sustainable IT project | As part of a pilot program through Green Economy Canada, in collaboration with HP Canada, University of Waterloo’s Sustainability Office and IST are partnering to transform our IT landscape through sustainable IT best practices | CS |
| Replaced Client Services online chat tool | Piloted and implemented new live chat tool, Social Intents, replacing PHP Live, which was approaching end of life. | CS |
| Generic account lifecycle planning | Developed recommendations for when generic accounts are created and how they are used. | CS |
| Supported migration to Microsoft 365 email | Supported the move of University retiree, alumni, shared mailboxes, resources (e.g., rooms, equipment), and small group of remaining employee mailboxes to the M365 Exchange Online environment. | CS |
| Evolving the Edtech Ecosystem project | With objectives for more intentional, inclusive, transparent planning of edtech, the Evolving the Edtech Ecosystem project was launched; input collected on a new edtech website framework. | Instructional Technologies and Media Services (ITMS) |
| Web Conferencing Platforms Consolidation project | In partnership with IST Client Services, to identify the platforms for central support for teaching, thesis defenses, academic support meetings and events, marketing, etc. | ITMS, CS |
| Keep Learning Planning group retreat series | Planning for fall return to campus; facilitated exercise to identify lessons learned (presented at Leadership Forum and Edtech Week) and possible directions post-pandemic (submitted to Associate Vice-President, Academic). | ITMS |
| Teaching and Learning Spaces Operations group | Planned upgrades to RO classrooms, including a new flexible room and anticipated Active Learning Classroom; continuing process workflows; advising Steering on the next priorities from the 3-Year Classroom Plan and other needs arising. | ITMS |
| Cybersecurity Incident Response plan | Completed development of Cybersecurity Incident Response plan to ensure all cybersecurity incidents at the University of Waterloo are handled in a consistent manner and align with plan objectives. | Information Security Services (ISS) |
| Authentication service enhancements | Updated the integration of our authentication services with the Canadian Access Federation (CAF) to support two-factor authentication (2FA). | ISS |
| 2FA service support and management | Continued promotion and support of University's 2FA service, which is now being used by ~90,000 individuals across student, employee, alumni, and retiree audiences. | ISS |
Projets et initiatives IST
Veuillez visiter la page des projets IST pour une liste complète de projets ou d'initiatives et leurs descriptions et leur statut.Ce rapport comprend le travail terminé au cours de la dernière année.
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Andrew McAlorumDirector, Services à la clientèle
